2nd Line Support Engineer - Consultancy

Are you looking for an exciting new opportunity? Join a forward-thinking technology provider committed to delivering end-to-end IT solutions that drive growth, boost efficiency, and reduce costs. With a mission to exceed expectations, this global team offers cutting-edge services across core infrastructure, software, security, and networking - both on-premise and in the cloud. 

Operating across Europe and North America, they provide seamless national and international support. Partnering with this organisation means gaining expert guidance, future-ready solutions, and a competitive edge in today’s fast-evolving digital landscape.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Key Responsibilities:

• Delivering second-line technical support to a diverse portfolio of clients
• Troubleshooting issues within the Microsoft ecosystem, including Office 365, Windows OS, and Azure
• Supporting and maintaining on-premise infrastructure, with exposure to storage, backups, and server hardware
• Working collaboratively with internal teams to meet SLAs and provide an excellent client experience
• Communicating effectively with clients, taking full ownership of incidents through to resolution

Essential Experience & Skills:

• Previous experience working within an MSP or IT services environment
• Solid understanding of the Microsoft stack – Office 365, Windows, and Azure
• Good knowledge of infrastructure fundamentals such as backups, storage, and on-premise systems
• Proven ability to manage technical issues independently in a client-facing role
• Strong troubleshooting and diagnostic skills

Desirable skills:

• Familiarity with Microsoft licensing models
• Basic knowledge of networking concepts, including firewalls, switches, and connectivity

Location: 

• Hybrid working model (3 days in the Uxbridge office, 2 days from home)

Benefits: 

• Office-based induction during probation to support onboarding and technical ramp-up
• Exposure to a wide range of technologies and environments
• Opportunities for continued learning and technical development

Salary: 

• Up to £40,000 basic salary