2nd Line Support Engineer - Systems Integrator

Ready to keep business systems running smoothly with expert second-line support?

Join a leading IT solutions and services provider recognised for delivering end-to-end technology, infrastructure, and digital transformation support to enterprises. With a strong reputation for reliability, innovation, and customer focus, the organisation continues to help businesses adopt and manage technology with confidence.

The team is hiring a 2nd Line Support Engineer to handle escalated technical issues, maintain system stability, and deliver high-quality IT support. The role will focus on troubleshooting complex incidents, optimising system performance, and collaborating with senior engineers to ensure seamless service delivery.

The next step in your career starts here. Apply now!

Responsibilities:

• Provide 2nd line technical support for all customers
• Ensure customer incidents are resolved as quickly as possible (on and off-site)
• Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
• Provide technical guidance to the helpdesk team and field engineers

Skills/Must have:

• Minimum 2 years experience in a role of supporting servers, networks, printers, PC’s and applications.
• Experience of enterprise / mainstream technologies - Microsoft products
• Experience with Citrix, VMWare or Cisco is a nice to have

Benefits:

• Incentives including holidays, vouchers, lunches, spot prizes.
• Subsidised health care/medical benefits

Salary:

• £30,000 - £35,000 Basic Salary Per Annum