2nd Line Support Engineer - Telecommunications

Ready to accelerate your technical career in a fast-moving, client-focused environment?

Backed by one of London’s most ambitious fibre infrastructure initiatives, this team is part of a company delivering full end-to-end connectivity services from design to support at scale. Known for its ultra-fast networks and customer-first mindset, the organisation champions innovation, invests heavily in internal talent, and maintains a strong culture of mentorship and progression. With access to some of the most exciting technology and clients in the industry, the business is helping shape the future of digital infrastructure in the UK. The team is hiring a 2nd Line IT Engineer to support a wide range of clients and technologies across networking, Microsoft ecosystems, and project delivery. This is a hands-on, client-facing role ideal for someone ready to deepen their technical skills while developing commercial awareness. 

Looking for a varied role with real impact and growth potential? Apply now!

Responsibilities:

• Provide 2nd Line support for end-users via phone, remote tools, and on-site visits
• Manage helpdesk tickets, incident resolution, and escalation when needed
• Configure and support PCs, servers, and firewalls
• Perform daily system checks, including backup monitoring and reporting
• Document internal processes, maintain client records, and log activities for billing and reporting
• Contribute to the delivery of IT infrastructure projects
• Support internal IT operations as needed
• Participate in the out-of-hours (OOH) rota, if required
• Ensure a high standard of client communication and service delivery
• Assist account managers with technical input on quotes and client requirements

Requirements:

• 3+ years' experience in an MSP or ISP environment
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policies
• Familiarity with Microsoft Exchange and Exchange Online
• Understanding of Microsoft 365 and Azure Sync fundamentals
• Experience supporting Windows, macOS, RDS environments
• Strong grasp of networking protocols (TCP/IP, LAN/WAN, firewall basics)
• Confident, clear communicator with strong client-facing presence
• Comfortable in fast-paced, multi-client technical support environments
• Experience with SME clients and project involvement
• Degree or equivalent in a technical or business discipline
• Experience using CRM/ERP tools (e.g. Oracle, Salesforce)
• Requires on-site presence 
• 2 days per week in Chippenham or South Bristol, and 1 day per week at a client site in Salisbury
• A valid driving licence and personal vehicle are required

Benefits:

• Employee share scheme
• Company pension
• Annual bonus scheme
• 25 days annual leave (plus bank holidays), increasing with tenure
• Private healthcare
• Life assurance and income protection
• Mental health support via Spill
• Cycle to work scheme
• Discounted gym memberships
• Free eye tests
• Financial wellbeing support through the Hastee app

Salary:

• £33,000 - £35,000 basic salary per annum