Account Manager - Systems Integrator

Are you ready to take on a client‑facing role in a growing technology company? 

Join a dynamic IT solutions provider with a proven track record of delivering cutting‑edge technology and managed services to businesses across diverse industries. Known for fostering long‑term client partnerships and providing tailored, results‑driven solutions, the team has earned a reputation for excellence in service delivery and customer satisfaction. The team is seeking an Account Manager to serve as the primary point of contact for designated client accounts. This role involves building and nurturing strong relationships, overseeing account management activities, and maximising profitability through effective contract negotiation and agreement management.

Looking for an opportunity to grow your career in a collaborative and forward‑thinking environment? Apply now!

Responsibilities:

• Serve as the main point of contact for designated client accounts, addressing any inquiries or concerns in a timely and professional manner
• Build and maintain strong, trusted relationships with clients, understanding their needs and objectives to provide tailored solutions
• Collaborate with senior account managers to develop and implement account strategies to meet client goals and objectives
• Oversee all aspects of customer account management, including contract negotiation, agreement management, and profitability analysis
• Identify opportunities for upselling or cross-selling additional products or services to existing clients to maximize revenue
• Act as a liaison between clients and internal teams, ensuring seamless communication and coordination of resources to deliver exceptional service

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field
• Proven experience in account management or a similar customer-facing role, preferably within the IT or technology industry
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients
• Excellent negotiation and persuasion skills, with a track record of successfully closing deals and maximizing profitability
• Highly organized with strong attention to detail and the ability to manage multiple accounts simultaneously
• Ability to work collaboratively within a team environment and independently when necessary
• Knowledge of IT products and services is a plus but not required

Location:

• This role is based in Blackburn North, Melbourne, with occasional travel to client locations across the Melbourne area as needed

Salary:

• Competitive salary based on experience