Application Support Analyst - Government

Are you looking for an exciting new opportunity? Join a modern and forward-thinking organization that values initiative, fresh perspectives, and diversity. Dedicated to preventing and reducing crime, supporting colleagues, and protecting the vulnerable, this role requires passion and commitment and offers the opportunity to be part of an exceptional team making a real impact. With strong community support, over 70% of locals recognizing the work as good or excellent, this role offers a unique opportunity to make a difference. Proximity to vibrant cities such as Bristol, Bath, Birmingham, Cardiff, and Gloucester adds to the appeal, but the real highlight is the diversity of experiences and career development on offer. 

The organization is seeking for a skilled Application Support Analyst to provide expert 2nd line technical support across a dynamic and rewarding public service environment. If you would like to learn more about this opportunity, feel free to reach out and apply today!

Key Responsibilities:

• Deliver 2nd line support in a calm, professional, and customer-focused manner, ensuring adherence to agreed service levels.
• Manage and resolve technical incidents and service requests, escalating when necessary and keeping stakeholders informed throughout.
• Implement and test software updates, system changes, and upgrades in a controlled environment before live rollout.
• Support and maintain application portfolios, deploying approved software and hardware while following security protocols.
• Contribute to release planning, testing, and delivery of software and service improvements.
• Develop and maintain clear technical documentation and knowledge base content to support cross-team resilience.
• Build effective relationships with stakeholders and third-party vendors to resolve incidents efficiently.
• Help maintain accurate asset and configuration records in line with ICT procedures.

Required Skills/Qualifications:

• Proven 1st or 2nd line support experience within a Windows environment.
• Ability to meet deadlines and service targets in a high-demand setting.
• Strong customer service orientation and excellent telephone manner.
• A team player with flexibility, self-motivation, and a proactive approach to problem-solving.
• Solid documentation, organisation, and prioritisation skills.
• Professional, adaptable, and capable of working under pressure.

Desirable Skills/Qualifications:

• Experience delivering improved functionality to business systems.
• Proficiency with tools such as Remote Desktop, Registry Editor, PowerShell scripting, Active Directory, and Microsoft Office.
• Familiarity with controlled change processes.
• Experience working with Windows Server, virtualised environments, and deployment automation tools (e.g. PDQ, SCCM, Intune).

Additional Information:

• The successful candidate will be required to undergo local and national security vetting.
• Travel to various locations within Gloucestershire may be required.
• Flexibility around core working hours is essential. You may be asked to participate in an on-call rota to provide 24/7 support.
• Ongoing training and development will be provided to maintain and enhance your technical capabilities.

Location:

• Gloucester, 1x Per Week (with occasional county-wide travel)

Salary:

• £35,500 Per Annum