AV Design & Support Specialist - IT Solutions

Join a forward-thinking organization focused on enhancing communication through innovative assistive technologies. The ideal candidate will play a key role in designing and implementing cutting-edge solutions that improve audio experiences across various environments.

As an AV Technical Support & Design Specialist, responsibilities include delivering advanced technical and product support, designing system integrations, and conducting product demonstrations and training sessions/videos. This position demands a solid grasp of AV system integration, configuration, and troubleshooting, along with a robust knowledge of computer networking as it relates to the AV industry.

Ready to transform how individuals connect and communicate effectively? Apply today!

Responsibilities:

• Provide onsite and remote technical support for product installation, configuration, monitoring and troubleshooting to end-user customers, consultants and channel partners 
• Design, implement and maintain signal flow pathways within complex systems
• Evaluate and recommend LAN/WAN network specifications for network-enabled products
• Lead project components independently while being an integral part of the technical service team
• Develop product training material including manuals, guides, and demonstrations
• Conduct product demonstrations at trade shows, regional events and installations
• Utilize CRM to document daily interactions with customers, consultants, and specifiers
• Create and update technical documentation, parts lists, and specifications to architects and consultants for bids
• Create MasterFormat Specifications, design examples, white papers and product documentation
• Follow up testing and evaluation to uphold quality standards in design, installation and system performance
• Design induction loop systems that meet the required specifications for hearing assistance

Skills/Must have:

• Bachelor’s degree in Audio Engineering or equivalent 5+ years AV industry experience
• Strong understanding of signal flow principles in AV industry
• Dante, CTS/CTS-D Certification or similar preferred
• Travel nationally and internationally approximately 4 times annually
• Video production/audio engineering preferred
• Proficiency in Microsoft 365 Suit

Benefits:

• 401K match @ 4%
• 2 Weeks PTO
• United Health care 
• Life Insurance

Salary:

• $60,000-$90,000 depending on experience