Customer Service Representative - Telecommunications

Ready to deliver exceptional support that keeps customers connected?

Join a fibre network solutions provider recognised for delivering high-speed connectivity and outstanding customer experiences. With a commitment to service excellence and community impact, the organisation continues to expand access to reliable and innovative digital infrastructure.

The team is hiring a Customer Service Representative to handle customer inquiries, provide service updates, and ensure issues are resolved promptly and professionally. The role will focus on communication, problem-solving, and maintaining a high standard of customer satisfaction.

Be the voice that connects customers to better experiences. Apply now!

Responsibilities:

• Provide timely and effective customer service through phone, email, and online chat channels.
• Resolve customer inquiries related to products, billing, services, and technical support.
• Accurately log and track customer interactions using the internal system.
• Troubleshoot and resolve customer issues, escalating complex cases as necessary.
• Offer product and service information, helping customers make informed decisions.
• Assist with onboarding new customers and explaining company policies and procedures.
• Collaborate with team members to improve customer experience and operational processes.
• Follow up with customers to ensure issues have been resolved to their satisfaction.
• Stay updated on company products, services, promotions, and any changes in procedures.

Requirements:

• High school diploma or equivalent (Bachelor's degree preferred).
• Proven experience in a customer service role, preferably in the telecommunications or technology industry.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
• Problem-solving skills and attention to detail.
• Positive attitude and a passion for helping people.
• Ability to work independently and as part of a team.
• Experience in the fiber optics or telecommunications sector.
• Bilingual (English/Spanish) is a plus.
• Ability to sit for extended periods and work in front of a computer screen.
• Listen and talk to clients using headphones for extended periods
• Occasional lifting of up to 15 pounds may be required.

Salary:

• $19ph