Customer Support Specialist - Telecommunications
1502777
Posted: 31/05/2024
- Starting from £25,000
- Enfield, London
- Permanent
- 25000
- Telecoms
- Radio Frequency
Ready to make a meaningful impact in the world of customer support?
Are you eager to step into a dynamic role that offers more than just technical support? Join our client as a Customer Support Specialist and be part of an innovative telecommunications company that's transforming customer service.
You''ll have the opportunity to:
- Develop your technical skillset from team members and industry leading network engineers (they have tech training every Friday!)
- Collaborate within a team that blends technical expertise with exceptional customer experience.
- Progress into a junior network engineer or network engineering role - 4 of the 11 members in the team have already been promoted internally, hence the vacancy!
Responsibilities:
- Provide technical support via phone, email, and other channels, resolving and escalating customer issues as needed.
- Engage with a wide range of technologies, including broadband, Wi-Fi, and FTTP solutions.
- Collaborate closely with customers, ensuring their needs are met and issues are resolved efficiently.
- Contribute to our evolving mesh gigabit access projects and the expansion of cutting-edge connectivity solutions.
Required Skills & Experience:
- Some experience in ISP helpdesk or customer support roles.
- A passion for delivering exceptional customer experiences.
- Eagerness to engage with various technologies and contribute to a multifaceted team.
You'll benefit from:
- Competitive Compensation: Receive a starting salary of £25,000 along with opportunities for promotions and growth.
- Professional Development: Engage in regular training sessions and events to enhance your technical and customer service skills.
- Flexible Work Arrangements: Begin with five days a week in our Southgate office during probation, then transition to three days a week.
- Step into a company that''s not just about the job, but about cultivating a collaborative and rewarding environment.
Apply now to become a vital part of a customer support team!
Louis Parratt
Head of RF UK