Desktop Support

We are partnered with a global system integrator and they're looking for multiple Desktop Support Engineers for a Migration project upgrading the Desktop environment from  Windows 7 to  Windows 11.

You will be based on the customer site 5 days a week.

Contract details:

Location: Boston, Massachusetts
Duration: 6 Months 
Hourly rate: $25 Per Hour

Key Responsibilities: 

• Field incoming help requests from end users via both telephone and work orders in a courteous manner.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

Must Haves:

• Maintenance, analyses, troubleshoots and repairs computer systems, hardware and computer peripherals. 
• Documents, maintains, upgrades or replaces hardware and software systems. 
• Supports and maintains user account information including rights, security and systems groups. 

 Knowledge & Experience:

• Knowledge of basic computer hardware.
• Experience with desktop operating systems including Microsoft, and Mac OS X
• Lenovo Laptops 

If you are interested in this opportunity, we encourage you to apply today!