Desktop Support Technician - ISP

Join a fast-growing company dedicated to delivering high-quality internet services. Ready to make a difference in IT support?

As a Desktop Support Technician, you’ll be the go-to person for ensuring seamless technical operations at a thriving ISP. This role offers a unique opportunity to support a wide range of IT needs, from desktop and mobile devices to network connectivity, in a customer-focused environment.

1.    You'll have the chance to manage and support a variety of IT systems, playing a crucial role in keeping the company’s operations running smoothly.

2.    You'll work in a collaborative environment where your problem-solving skills will shine as you tackle diverse technical challenges.

3.    You'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401K contributions, and paid time off.

Thrive in a rapidly expanding ISP that has been delivering fast, reliable internet to rural and underserved areas for over 21 years. With a strong reputation built on excellent customer service and continuous growth, this company covers over 19,000 square miles with 200 strategically located tower sites.

We’re holding interviews soon. Apply now, and we’ll contact you today to discuss this exciting opportunity further.

Role Responsibilities:

• Provide technical support to end-users, resolving hardware, software, and network-related issues.
• Manage and maintain desktop computers, laptops, and mobile devices, ensuring proper configuration and connectivity.
• You will assist with network troubleshooting, including wired and wireless connections, routers, and switches.
• Document technical procedures and maintain accurate records of software/hardware licenses and system configurations.

Required Skills & Experience:

• Certificate or associate degree in IT or equivalent combination of education and work experience.
• 1+ years of hands-on experience with installing applications, hardware, and troubleshooting techniques.
• Proficiency in Windows OS and Mac OS environments.
• Excellent communication skills with a strong focus on collaboration and problem-solving.

Salary & Benefits:

• Competitive salary: $22.16 – $28.27 per hour.
• Medical, Dental, and Vision Insurance with company subsidies
• Company-paid Life Insurance and AD&D
• Long-Term Disability Insurance
• Flexible Spending Accounts
• 401K with company contributions, including discretionary Profit-Sharing contributions
• Holiday, Vacation, and Sick paid time off
• Complimentary internet connection