Director of Network Operations - ISP

This is an opportunity to be part of a high-performing, growth-focused technology team!

Join a community-focused internet service provider founded in 2017 to deliver fast, reliable connectivity to neighborhoods across Cache Valley, Utah. Recognized as the #1 internet service provider in Northern Utah for five consecutive years, the organization delivers high-speed, low-latency internet using a hybrid network of fiber optic, high-capacity microwave, and last-mile Wi-Fi technology. Its fixed wireless solutions extend reliable service to even the most rural locations, with simple on-site installation that connects homes and businesses through dedicated receivers and provider-supplied routers, bringing fiber-like performance to the entire community.

Be part of a high-performing team and make real change. apply today!

Responsibilities:

• Monitor network performance and identify potential issues.
• Respond to alerts and troubleshoot network problems promptly.
• Collaborate with cross-functional teams to resolve technical issues.
• Provide exceptional customer support and ensure customer satisfaction.
• Document all network-related activities and maintain accurate records.
• Participate in ongoing training and professional development opportunities.

Required Skills/Qualifications:

• Minimum of 2 years of experience in a Network Operations Center (NOC) environment.
• CCNA certification or equivalent networking certification required.
• Strong knowledge of networking protocols and technologies.
• Experience with network monitoring tools and troubleshooting techniques.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Must be willing to work on-site in Plano, Texas.
• Day shift availability.

Benefits:

• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with employer matching.
• Paid time off and holiday pay.
• Opportunities for career advancement and professional growth.
• Ongoing training and development opportunities.

Salary:

• Competitive salary ($75,000 to $90,000 per year).