End User Computer Analyst - IT Solutions Provider

We are partnered wth an IT Solutions and Service Provider that are now seeking an end-user computer analyst to join their team of experts for a 6-month contract.  

You will be joining their EUC team, which is responsible for supporting all hardware, software, and technology used by in-office and remote users to execute their daily responsibilities. As their end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.

Responsibilities: 

• Onboarding and training of new end users into ICE’s environment
• Providing expert-level hardware, software, network, and server support for Windows and Mac devices Mobile device support – MDM and managing Apple, Android devices
• Access Management – Provisioning and managing access for all end user computing resources
• Onboarding and training of new internal and external end users into ICE’s environment
• Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management
• Hardware Imaging and software deployment
• Active Directory, Azure, and Intune, and Exchange Online provisioning – device authentication, maintaining users, groups, and distribution lists
• File, print and DHCP management 
• Purchasing – Purchasing - Maintaining and Replenishing Inventory while following purchasing workflows
• Physical Management of IT Hardware
• Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)
• Broker and trading floor technology support – New York-based EUC Engineers will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support

Skills & Experience: 

• Required experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• Required experience with Windows OS, MacOS, and Microsoft Office Suite
• Networking technology such as Cisco, Juniper
• Strong multitasking, time prioritization, collaborative and communication skills
• Experience in an exchange, trading facility, or financial services
• Preferred knowledge of PowerShell, scripting

Duration: 

• 6 Months 

Day rate:

• £ Negotiable