Help Desk Engineer - IT services provider

Our client is an Information Technology (IT) services provider that specializes in offering managed IT services to small and medium-sized businesses (SMBs). Their services include network security, cloud solutions, data backup and recovery, IT consulting, and support services. The company aims to provide comprehensive IT solutions that help businesses improve their efficiency, security, and productivity

If you are interested inthis opportunity, we encourage you to apply today!

Responsibilities:

• Provide advanced technical support to clients, VIP, and internal teams, including on-site assistance 
• Act as a point of escalation and complete incident and change management tickets
• Serve as a project resource or technical owner and ensure quality assurance
• Improve technical documentation for all incident and request management, maximizing efficiencies in workflow and profitability 
• Continue to cultivate knowledge and skillset, always learning new technologies 
•  After-Hours On Call Rotation 

Skills/Must have:

• Windows (Servers & Networking),
• Office 365, 
• Microsoft Hyper-V, 
• Apple MacOS 
• Cisco Meraki

Salary:

• $52ph