Help Desk Engineer (Tier 2) - IT Service Provider

We are partnered with an IT service provider to small and medium sized businesses. They help businesses with cybersecurity, cloud services, and network support. With a solid 25 years in the business, they are reliable and professional. 

They offer a wide range of IT services, including technical Help Desk support, Cloud services, VoIP and Network security. They also offer services such as disaster recovery, IT consulting and strategy, and colocation.  

We are now on the lookout for a Help Desk Engineer - Tier 2 to join their team of experts. 

If you would like to find out more about this opportunity, we encourage you to apply today! 

Responsibilities:

• Diagnose and resolve advanced technical issues.
• Provide expert-level assistance on a wide range of IT-related topics, including hardware, software, networking, and security.
• Collaborate with Tier 3 support and other IT specialists to resolve complex problems.
• Mentor and assist Tier 1 technicians in developing their skills and knowledge.
• Document and maintain accurate records of support interactions and solutions.
• Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.

Qualifications:

• Proven experience in a Tier 2 help desk or equivalent technical support role.
• In-depth knowledge of Windows and Mac operating systems.
• Advanced understanding of networking concepts, protocols, and security principles.
• Strong proficiency in diagnosing and troubleshooting hardware and software issues.
• Exceptional problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Relevant certifications such as CompTIA Network+, Security+, or Microsoft Certified Systems Engineer (MCSE) are highly desirable.

Salary:

• $50,000