IT Support Employee - Systems Integrator

Ready to take the next step in IT support?

Join a leading IT services provider with over two decades of experience delivering innovative infrastructure, cloud, and managed service solutions to businesses across industries. Recognised for combining deep technical expertise with customer-focused delivery, the organisation has built a reputation as a trusted partner in digital transformation. With a strong focus on innovation, reliability, and long-term client relationships, the business continues to expand its impact across Germany and beyond.

The team is hiring an IT Support Employee to provide hands-on technical assistance, troubleshoot issues, and ensure seamless IT operations across systems and environments. This role offers the opportunity to gain exposure to diverse technologies while contributing to a collaborative, customer-driven team.

Looking for a role that combines problem-solving with continuous learning in a supportive environment? Apply now!

Responsibilities:

• Provide 1st and 2nd level technical support, both remotely and on-site, ensuring smooth day-to-day IT operations
• Manage user accounts, permissions, licenses, and handle onboarding/offboarding processes
• Administer and support Microsoft 365 tools, including email, collaboration, and security services
• Maintain and troubleshoot Windows servers, clients, virtual machines, and related infrastructure
• Configure and manage networks, including VLANs, VPN access, and security settings
• Support and manage mobile devices, printers, and other peripherals
• Apply updates, patches, and backups while implementing IT security measures
• Keep documentation up to date and assist in the setup or relocation of IT equipment
• Take part in IT improvement projects and contribute to system enhancements

Skills/Must have:

• Completed vocational training in IT or a comparable technical qualification
• Several years of hands-on experience in IT support and system administration
• Strong knowledge of the areas listed above, with the ability to work independently and take initiative
• Flexible, reliable, and able to perform under pressure while keeping a customer-focused mindset
• Excellent teamwork and communication skills
• Fluent in German with good English proficiency

Salary:

• €55,000 salary per annum