IT Support Engineer (Shifts) - Systems Integrator

Ready to strengthen enterprise security in a global technology powerhouse?

Join a leading telecommunications and ICT solutions provider committed to delivering secure, high-performance connectivity and digital innovation worldwide. The company drives transformation by integrating advanced network, cloud, and security services for global enterprises.

Opportunities don’t wait, safeguard the digital future with a trusted global leader. Apply now!

Responsibilities:

• Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone)
• Update trouble ticket systems and customer documentation with fault history
• Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other KDDI resources, to help achieve trouble resolution
• Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities

Skills/Must have:

• Windows Servers
• M365 Stack
• General Networking

Benefits:

• Travel to work expensed (Up to Zone 6 of London Underground paid)
• Private Medical Insurance

Shift Patterns:

• 4 days (12 hr 8:00 - 20:00)
• 4 days off
• 4 Nights (12 hr 20:00-08:00)

Salary:

• £32,000 Basic Salary Per Annum + £1,300 Shift Allowance