IT Support Technician - Manufacturing

Ready to keep technology running seamlessly for a global innovator?

Join a leading provider of professional audio-visual and communication technology solutions trusted by organisations worldwide. The organisation is dedicated to delivering high-quality, accessible AV products that enhance communication, collaboration, and user experience across industries.

The team is hiring an IT Support Technician to provide technical support for internal systems, manage hardware and software setups, and troubleshoot network and device issues. The role will focus on maintaining operational efficiency, assisting end-users, and ensuring secure, reliable IT performance.

Keep innovation connected and communication effortless. Apply now!

Responsibilities: 

• Install, configure and maintain hardware such as computers, printers, barcode scanners and other manufacturing related equipment
• Assist with the installation and maintenance of manufacturing ERP software
• Manage user accounts, permissions, email, antivirus and anti-spam
• Troubleshoot issues, outages, and perform necessary repairs to correct issues 
• Ensure security through access controls, backups and firewalls
• Create and maintain IT-related documentation, including user guides, process, and procedures
• Track and maintain IT hardware and software inventory, device lifecycles, upgrades and replacements
• Onboard new employees including IT set up and provide basic IT training for system use
• Assist in secure offboarding of employees including return of equipment and deactivation of accounts, logins and access
• Create, maintain and generate reports to support IT related activities, upper management and operations team

Required Qualifications:

• Diploma or degree in Information Technology, Computer Science or related field
• Working knowledge of Office 365, sharepoint, power automate
• 1+ years of experience creating and managing custom reports (Crystal Reports)
• 1+ years of experience working with SQL databases including querying, reporting and database management
• Familiarity of Microsoft System Management Server (MSMS) 
• 2 years of IT helpdesk support experience 

Physical Requirement: 

• This position is continuously sitting or standing for prolonged periods of time with occasional bending, stooping and kneeling. 
• Must have ability to move around the office to access different workstations and equipment. 
• Requires moderate lifting of up to 25-50 lbs. 

Salary:

• $40.00 Per Hour