Junior Technical Support Engineer - Telecommunications

Ready to make a meaningful impact in the world of customer support?

Are you eager to step into a dynamic role that offers more than just technical support? Join our client as a Junior Support Engineer and be part of an innovative telecommunications company that's transforming customer service.

You''ll have the opportunity to:

1. Develop your technical skillset as well as having the opportunity to become the lead engineer in a growing team!
2. Collaborate within a team that blends technical expertise with exceptional customer experience.
3. Progress into network engineering, management or project management! This is a growing company where their customer base has tripled in the last 5 years, with projections to double again by the end of this calendar year! As the company grows, senior roles will open up.

Apply now to become a vital part of our customer support team!

Responsibilities:

• Provide technical support via phone, email, and other channels, resolving and escalating customer issues as needed.
• Engage with a wide range of technologies, including broadband, Wi-Fi, and FTTP solutions.
• Collaborate closely with customers, ensuring their needs are met and issues are resolved efficiently.
• Contribute to our evolving mesh gigabit access projects and the expansion of cutting-edge connectivity solutions.

Required Skills & Experience:

• An understanding of RF - Spectrum, Frequency, Interference etc., as well as basic IP addressing, Log file understanding.
• A passion for delivering exceptional customer experiences.
• Eagerness to engage with various technologies and contribute to a multifaceted team.

You'll benefit from:

• Competitive Compensation: Receive a starting salary of up to £30,000 along with opportunities for promotions and growth.
• Professional Development: Engage in regular training sessions and events to enhance your technical and customer service skills.
• Step into a company that''s not just about the job, but about cultivating a collaborative and rewarding environment.