Junior Workspace Analyst (WFH) - Systems Integrator

Are you ready to kickstart your career in enterprise IT? 

Join a global leader in digital transformation and managed services, recognised as a core member of the Global Workspace Alliance, delivering consistent IT solutions across 180+ countries and managing over 5.5 million workspace assets worldwide. With decades of expertise and a strong reputation for innovation and service excellence, the organisation supports some of the world’s largest enterprises with cutting‑edge digital solutions. The team is seeking a Junior Workspace Analyst to support Windows endpoint management, mobile device administration, and the Microsoft Intune product family, as well as contribute to software packaging and Citrix virtual workplace management. This role offers a fantastic opportunity to build technical skills, gain exposure to large‑scale enterprise environments, and grow within a highly collaborative, forward‑thinking team.

Looking to develop your career with a global technology leader? Apply now!

Responsibilities:

• Manage and support customer environment built with Windows client Operating systems, Active Directory Group Policy, Microsoft Defender and the Microsoft Intune product family (Microsoft Configuration Manager / Intune) with patching, software deployment, compliance and configuration policies, etc
• Respond to and resolve assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact
• Update the customer and the ITSM ticket throughout the lifecycle of it
• Liaise with the Service Desk, other resolver groups, the customer and vendors where needed, to resolve tickets
• Comply with relevant customer and policies and procedures
• Discuss any assigned tickets for which you need assistance with senior colleagues or management
• When a ticket is in risk of breaching SLA, escalate to management
• Execute recurring operational activities according to prescribed schedules and procedures
• Suggest improvements to operations and customer configuration based on handled tickets
• Document issues and fixes in the Knowledge Management System
• Actively keep your knowledge of the supported technologies up to date

Requirements:

• At least 3 years of experience working in a customer support team on the relevant technologies and products
• Possess excellent troubleshooting and logical reasoning skills
• Thorough knowledge of Windows 10/11 and endpoint related technologies (e.g. Microsoft Defender, Active Directory Group Policies, Active Directory, Microsoft Office suite, desktop / laptop technologies)
• Microsoft Configuration Manager: functionality such as software update deployment as well as components such as management points and the inner working thereof
• Intune: Mobile device and application management functions and closely related technologies such as AutoPilot
• MD-100: Windows 10, MD-101: Managing modern desktops or MD-102: Endpoint Administrator
• MS-100: Microsoft 365 Identity and Services, MS-101: Microsoft 35 Mobility and Security or MS-102: Microsoft 365 Administrator
• Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow
• Knowledge of macOS
• Experience with PowerShell scripting in supporting the relevant technologies and products
• Experience supporting multiple customer environments simultaneously
• Experience working in an international environment
• Willing to participate in On-Call schedule and/or shifts (extended business hours)
• Flexible when emergencies occur
• Proficiency in English
• Proficiency in German

Benefits:

• Health
• Dental
• Pension
• 25 days AL

Salary:

• £35k