L1 IT Support Technician - Managed IT Services
1594261
Posted: 08/04/2025
Our client is a dynamic Managed IT Services company based in Blackburn North, Melbourne, committed to providing top-tier IT support and solutions to their diverse client base. Their team is passionate about technology and dedicated to ensuring their clients' IT systems run smoothly. They pride themselves on a great working culture, flexible working arrangements, and a commitment to continuous professional development.
We are seeking a skilled Level 1 Support Technician with experience in supporting customers in a Windows environment and the Microsoft suite to join their team. The ideal candidate will have a background in an MSP environment, with hands-on experience in Microsoft 365, Active Directory, and Sharepoint.
If you're a motivated and experienced IT professional looking to join a forward-thinking Managed IT Services company, we'd love to hear from you! Apply today!
Key Responsibilities:
• Provide Level 1 support to clients, troubleshooting and resolving complex IT issues in a Windows environment.
• Manage and support Microsoft 365, Active Directory, Azure, and SharePoint environments.
• Configure and troubleshoot networking equipment, including routers and switches.
• Work closely with clients to understand their IT needs and provide tailored solutions.
• Collaborate with the team to ensure the successful delivery of IT services and projects.
• Maintain up-to-date knowledge of industry best practices and emerging technologies.
Skills & Experience:
• Australian Citizenship / Permanent Residency
• Proven experience in a Level 1 Support role, preferably within an MSP environment.
• Knowledge of Windows operating systems and Microsoft suite (365, Active Directory, Azure, SharePoint).
• Experience with networking equipment such as routers and switches (desirable)
• Excellent problem-solving skills and ability to work under pressure.
• Great communication skills and ability to work effectively in a team.
• Relevant IT certifications are highly desirable.
Salary & Benefits:
• $Competitivve and DoE
• A supportive and collaborative working environment with a focus on work-life balance.
• Opportunities for professional development, including paid certifications.
• A great working culture where your contributions are valued.
- AUS$60,000 to AUS$65,000pa
- Queensland, Australia
- Permanent
Our client is a dynamic Managed IT Services company based in Blackburn North, Melbourne, committed to providing top-tier IT support and solutions to their diverse client base. Their team is passionate about technology and dedicated to ensuring their clients' IT systems run smoothly. They pride themselves on a great working culture, flexible working arrangements, and a commitment to continuous professional development.
We are seeking a skilled Level 1 Support Technician with experience in supporting customers in a Windows environment and the Microsoft suite to join their team. The ideal candidate will have a background in an MSP environment, with hands-on experience in Microsoft 365, Active Directory, and Sharepoint.
If you're a motivated and experienced IT professional looking to join a forward-thinking Managed IT Services company, we'd love to hear from you! Apply today!
Key Responsibilities:
• Provide Level 1 support to clients, troubleshooting and resolving complex IT issues in a Windows environment.
• Manage and support Microsoft 365, Active Directory, Azure, and SharePoint environments.
• Configure and troubleshoot networking equipment, including routers and switches.
• Work closely with clients to understand their IT needs and provide tailored solutions.
• Collaborate with the team to ensure the successful delivery of IT services and projects.
• Maintain up-to-date knowledge of industry best practices and emerging technologies.
Skills & Experience:
• Australian Citizenship / Permanent Residency
• Proven experience in a Level 1 Support role, preferably within an MSP environment.
• Knowledge of Windows operating systems and Microsoft suite (365, Active Directory, Azure, SharePoint).
• Experience with networking equipment such as routers and switches (desirable)
• Excellent problem-solving skills and ability to work under pressure.
• Great communication skills and ability to work effectively in a team.
• Relevant IT certifications are highly desirable.
Salary & Benefits:
• $Competitivve and DoE
• A supportive and collaborative working environment with a focus on work-life balance.
• Opportunities for professional development, including paid certifications.
• A great working culture where your contributions are valued.
Mitchell Cole
Principal Network Consultant APAC