L3 Service Desk Engineer - Government

Are you looking for an exciting new opportunity? Join a modern and forward-thinking organization that values initiative, fresh perspectives, and diversity. Dedicated to preventing and reducing crime, supporting colleagues, and protecting the vulnerable, this role requires passion and commitment and offers the opportunity to be part of an exceptional team making a real impact. With strong community support, over 70% of locals recognizing the work as good or excellent, this role offers a unique opportunity to make a difference. Proximity to vibrant cities such as Bristol, Bath, Birmingham, Cardiff, and Gloucester adds to the appeal, but the real highlight is the diversity of experiences and career development on offer. 

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities: 

• Handling and resolving incidents/service requests within agreed SLAs.
• Updating asset records and following established ICT processes.
• Escalating issues appropriately and promptly where necessary.
• Creating and updating Standard Operating Procedures and Knowledge articles.
• Promoting self-service support tools and providing on-site user support when required.

Required Skills/Experience: 

• Strong Service Desk experience with excellent knowledge of IT infrastructure and Microsoft technologies.
• Expertise across Active Directory, Exchange Management Console, Windows 10/11, Intune, Office 365, SharePoint, Outlook, and Microsoft Office applications.
• Understanding of ITIL processes (preferably ITIL V4 Foundation certified).
• A proactive problem-solver who thrives in a fast-paced, varied environment.
• Confident communicator with a strong customer service mindset.

Location:

• Gloucester (with occasional site visits)

Hours: 

• 37 hours per week

Salary:

• Up to £34,000 per annum