Lead Service Delivery Manager - MSP

We are working with an outstanding reputation for delivering excellence, particularly within the Public sector. As a trusted Managed Services Provider (MSP), they are the “go-to” partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager!

If you are interested inthis opportunity, we encourage you to apply today! 

Responsibilities:

• Lead and oversee a team of SDMs across various client accounts.
• Facilitate the smooth transition of new services from projects to Business as Usual (BAU).
• Ensure all operational processes are documented and maintained for accurate customer reporting.
• Build and maintain strong client relationships and ensuring SLAs are met..

Skills/Must have:

• Experience leading SDMs and managing complex client needs.
• Proven success in service delivery.
• Good broad technical knowledge
• Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management.
• Excellent client engagement skills, especially in IT services for government and private sector clients.

Benefits:

• Pension Scheme
• Health Insurance
• Life Assurance
• 25 days annual leave (with the option to purchase more)

Salary:

• £65,000