Level 2 Field Support - Consultancy

Are you looking for an exciting new opportunity? Join one of the world's leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail. 

The leading consultancy firm is seeking for a skilled Level 2 Field Support to join on a 6-month contract. Want to be part of a team that thrives in excellence? Feel free to reach out and apply today!

Key Responsibilities:

• Provide second-level support for incidents and service requests via multiple channels (in-person, phone, email, and ticketing systems).
• Ensure timely and effective resolution of issues while maintaining a courteous approach to users.
• Follow established Standard Operating Procedures and best practices within Service Operations and Enterprise Technology Services (ETS).
• Deliver onsite support at our Head Office, including hardware support and asset management.
• Diagnose and troubleshoot hardware and software issues, escalating when necessary.

Requirements:

• Minimum 3 years of experience in Level 2 IT Service Desk or Field Support roles.
• Strong experience with ServiceNow or similar ITSM tools.
• Proficient in using remote desktop support tools.
• In-depth technical knowledge of Windows operating systems-configuration, administration, and troubleshooting.
• Good understanding of networking concepts: TCP/IP, DNS, DHCP, VPNs, and the ability to troubleshoot network connectivity issues.
• Competence in diagnosing and resolving hardware problems, including identifying faults and replacing components.

Duration: 

• 6 months (View for Extension)

Daily Rate: 

• Up to £180 - £200 Per Day (Inside IR35)