Manager, Service Delivery - Telecommunications

Ready to lead exceptional service delivery in a rapidly growing fibre network provider? 

A fast-expanding player in the telecommunications industry, this organisation is dedicated to designing, building, and operating high-speed fibre networks that transform how communities connect. With a commitment to reliability, scalability, and customer satisfaction, it has successfully delivered cutting-edge broadband solutions to both residential and commercial customers, helping bridge the digital divide in underserved areas. The company’s focus on technological innovation, operational efficiency, and long-term partnerships has established it as a trusted provider in the competitive fibre market. The team is hiring a Director, OSP Construction to lead the charge for one of Texas’ most ambitious fiber startups developing, managing, and expanding the entire OSP operations framework across multiple markets.

Looking to shape the future of fibre connectivity while driving operational excellence? Apply now!

Responsibilities:

• Recruit, train, and manage regional teams, including splicers, field supervisors, and inspectors, across expanding territories
• Lead the execution of overlapping fiber builds, ensuring they’re completed on time, on budget, and to spec
• Own contractor oversight, vendor scorecards, escalation management, and community/government relations
• Implement internal systems, documentation standards, and performance reports, while building scalable workflows for long-term growth

Requirements:

• 7+ years leading OSP field and construction operations, ideally in telecom or fiber networks
• Strong understanding of budgets, BOMs, bid processes, and vendor scoring across complex regional deployments
• Proficiency in Microsoft Office, GIS/CADD tools, and fiber design platforms
• Bachelor’s degree in Construction Management, Civil/Electrical Engineering, or equivalent experience

Benefits: 

• Company vehicle + travel expenses covered
• Medical, dental, vision benefits + generous PTO
• Equity potential and direct impact on company growth

Salary:

• $145,000 – $165,000 annually