Network Operations Center Technician (NOC)

Are you a skilled Network Operations Center Technician with a passion for customer service? Do you possess a CCNA certification and thrive in a customer-facing role? If so, we want to hear from you! 

We are partnered with a leading technology solutions provider based in Plano, Texas, dedicated to delivering top-notch networking services.With a commitment to excellence and customer satisfaction, they have propelled to the forefront of the industry. As they continue to expand, we are seeking talented individuals to join their team.

As a Network Operations Center Technician (NOC), you will play a crucial role in maintaining and optimizing the network infrastructure. You will be responsible for monitoring network performance, troubleshooting issues, and providing exceptional support to valued customers. This is a customer-facing role, and excellent communication skills are essential.

Key Responsibilities:

• Monitor network performance and identify potential issues.
• Respond to alerts and troubleshoot network problems promptly.
• Collaborate with cross-functional teams to resolve technical issues.
• Provide exceptional customer support and ensure customer satisfaction.
• Document all network-related activities and maintain accurate records.
• Participate in ongoing training and professional development opportunities.

Qualifications:

• Minimum of 2 years of experience in a Network Operations Center (NOC) environment.
• CCNA certification or equivalent networking certification required.
• Strong knowledge of networking protocols and technologies.
• Experience with network monitoring tools and troubleshooting techniques.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Must be willing to work on-site in Plano, Texas.
• Day shift availability.

Benefits:

• Competitive salary ($75,000 to $90,000 per year).
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with employer matching.
• Paid time off and holiday pay.
• Opportunities for career advancement and professional growth.
• Ongoing training and development opportunities.

If you are a talented Network Operations Center Technician with a passion for customer service and a CCNA certification, we want to hear from you! Apply now and take your career to the next level. Don't miss this exciting opportunity to be part of a dynamic and growing company!