Network Operations Manager - Systems Integrator

Ready to build and support networks that keep critical services running smoothly?

Join an independent IT services and consulting firm with extensive experience in broadband, healthcare connectivity, and network infrastructure projects. The company partners with clients across multiple sectors, providing strategic planning, infrastructure design, and operational support to ensure seamless, scalable, and secure technology environments. With decades of hands-on experience, the team combines practical expertise with innovative solutions, helping clients achieve reliable connectivity and efficient IT operations.

This on site leadership role oversees daily service delivery across complex, multi tenant network environments, including infrastructure supporting the New England Telehealth Consortium.

Apply now and step into a role where your work directly impacts critical services and helps shape the future of essential connectivity!

Responsibilities:

• Lead and develop a high performing 24/7 NOC team including Tier 1 through Tier 3 technicians.
• Serve as the primary escalation point for major incidents and lead live incident bridges when required.
• Actively participate in the on call rotation.
• Work directly alongside engineers to troubleshoot complex routing, switching, and transport issues.
• Ensure SLA compliance, proactive monitoring, and effective incident management.
• Oversee staffing coverage, scheduling, and workload balancing.
• Strengthen documentation, escalation paths, and change management processes.
• Collaborate with Engineering, Sales, and Project teams to ensure stable deployments and operational readiness.
• Deliver reporting on network performance, incidents, and KPIs.

Requirements:

• Seven or more years of experience in network operations or infrastructure environments.
• Previous experience leading or mentoring teams- preferably in a 24/7 environment.
• Strong routing and switching knowledge including BGP, OSPF, MPLS, EVPN, and VRF.
• Experience with monitoring platforms such as PRTG, SolarWinds, or LogicMonitor.
• A hands on leadership style with strong troubleshooting depth.
• Preferred qualifications include CCNP or JNCIP certification, managed services or service provider experience, healthcare or federally supported network experience, and familiarity with SD WAN platforms.

Benefits:

• Join a close-knit team that values collaboration, professional growth, and work-life balance. 
• Offers a comprehensive and competitive benefits package, including:
  • Competitive wages based on experience and qualifications
  • Generous paid time off and holiday schedule
  • 85% company-paid health insurance coverage
  • 50% company-paid dental and vision insurance
  • Company-paid short-term disability insurance
  • Company-paid identity protection coverage
  • Great retirement plan with a generous company contribution

Salary:

• Pays up to $100,000 per year