Professional Services Manager - Systems Integrator

Ready to lead client success in the world of IT services?

A fast‑growing IT solutions provider, recognised for excellence in technology delivery and customer success, is seeking a dynamic and personable Professional Services Manager. With a track record of delivering enterprise‑level IT projects, building long‑standing partnerships with industry giants, and being trusted by organisations across multiple sectors, the company has established itself as a go‑to provider for innovative, cost‑effective technology solutions. This key client‑facing role focuses on ensuring successful project execution, maintaining strong relationships, and serving as the technical liaison between clients and internal teams. Responsibilities include driving strategic IT initiatives, aligning clients with industry best practices, and ensuring they remain fully informed and supported throughout each project.

Looking for a role where technical expertise meets client engagement? Apply now!

Responsibilities:

• Serve as the primary point of contact for key clients, ensuring alignment between business needs and technical execution
• Act as a project lead or co-lead, helping scope, plan, and execute IT projects with a blend of networking and systems components
• Keep clients updated on project status, technical milestones, and timelines through regular check-ins and reporting
• Conduct Quarterly Business Reviews (QBRs) with clients, offering insights, recommendations, and updates on their technology environments
• Ensure customers are meeting compliance and technical requirements through regular assessments and guidance
• Act as a middleman between technical teams and clients translating technical concepts into business language and vice versa
• Build and maintain strong client relationships through personality, professionalism, and reliable communication
• Travel to client sites as needed to support project execution and relationship management
• Maintain an in-office presence part-time for internal planning, collaboration, and briefings

Requirements:

• 5+ years of experience in IT, ideally in a Professional Services, IT Project Management, or Client Engagement role
• Comfortable working across both network and systems environments (e.g., infrastructure, virtualization, security, cloud)
• Proven ability to lead or support IT projects with multiple stakeholders and timelines
• Experience conducting QBRs or similar strategic review sessions with clients
• Excellent interpersonal and communication skills, personality and professionalism are key
• Ability to manage multiple priorities and adjust to changing client needs
• Willingness to travel to client sites and work in-office part-time

Benefits:

• Medical 
• Dental 
• Vison
• 401K
• PTO

Salary:

• $120,000