SCC Manager - Internet Service Provider

Ready to take charge of mission-critical IT operations?

Join a global technology solutions provider renowned for delivering innovative services in IT infrastructure, cybersecurity, and enterprise support to leading organisations worldwide. With a strong reputation for technical excellence, strategic partnerships, and a proven track record of helping businesses achieve digital transformation, the organisation continues to expand its global footprint and service capabilities.

The team is hiring an SCC Manager to oversee the Service Control Centre, ensuring seamless operations, efficient service delivery, and adherence to performance targets. This leadership role involves managing a dedicated team, optimising workflows, and driving service improvements to support enterprise clients across diverse industries.

Opportunities don’t wait. Apply now!

Responsibilities:

• Manage 24/7 SCC operations (Monitoring, P1 Incident Response, Threat Hunting, Platform Engineering).
• Oversee recruitment, training, and performance for Jakarta-based SCC analysts/engineers.
• Ensure SLA compliance for real-time monitoring, threat intelligence, and critical SCC services.
• Develop SCC metrics/KPIs and risk controls aligned with global standards (NIST, ISO 27001).
• Drive SCC projects (automation, tooling) via cross-functional coordination with global teams.
• Translate threat intelligence into proactive mitigations for APAC-specific risks.

Requirements:

• Indonesian Citizen or Permanent Resident.
• Experience: 7+ years in cybersecurity, including 3+ years managing SOC/SCC/CIRT teams.
• SIEM/SOAR (e.g., Splunk, Sentinel) · Cloud security (AWS/Azure)
• Incident response frameworks (NIST, SANS) · Threat hunting methodologies
• Proven success managing L3 engineers during P1 incidents.
• Knowledge of Indonesian regulations (e.g., PDP Law) + global standards (PCI DSS, GDPR).
• Certifications - CISSP, CISM, GIAC
• Experience in telecom/enterprise infrastructure sectors.
• Bahasa Indonesia fluency (English required)

Benefits:

• Performance bonuses - Training/certification sponsorship.
• Growth - Accelerated career path within global security leadership.

Salary:

• Competitive salary based on experience.