Service Delivery Coordinator - IT Solutions Provider

We are seeking a proactive and organized individual to join our client as a Service Delivery Coordinator, supporting their mission to deliver cutting-edge technologies and exceptional service to their customers.

As a Service Coordinator, you will play a vital role in ensuring smooth service execution and client satisfaction. You will work closely with technical teams to coordinate service delivery activities and support client interactions.

Responsibilities:

• Act as a primary point of contact for service-related inquiries, maintaining strong client relationships.
• Support technical teams by coordinating schedules and resources to ensure efficient service delivery.
• Assist in resolving incidents and problems, ensuring timely solutions and client satisfaction.
• Monitor service level agreements (SLAs) and collaborate with technical teams to meet client expectations.
• Contribute to risk management efforts by identifying and addressing potential service delivery risks.
• Assist in budget management activities related to service delivery operations.

Desired Experience/Qualifications:

• Previous experience in a coordination or support role, preferably in the IT industry.
• Strong organizational and communication skills.
• Ability to work well in a team environment and collaborate effectively with diverse stakeholders.
• Basic understanding of Network or Cloud-based solutions is a plus.
• Relevant industry certifications (ITIL, PMP, CISSP) are beneficial but not required.

Salary/Package:

• $90,000
• Superannuation
• Annual bonus
• Expenses paid
• Training & development opportunities
• Hybrid working options

If you are interested in this opportunity, apply today!