Service Desk Manager - Systems Integrator

Ready to take the next step in advancing IT service excellence?

Join a trusted technology solutions provider delivering managed IT services, cloud solutions, cybersecurity, and support to businesses across diverse industries. Known for combining deep technical expertise with a customer-first approach, the organisation has built a reputation for reliability, responsiveness, and driving operational efficiency through tailored IT strategies.

Opportunities don’t wait! Apply now.

Responsibilities:

• Leading and developing a team of skilled service desk engineers supporting multiple clients
• Managing daily ticket flow, escalations, and SLA performance
• Acting as a senior escalation point for complex issues — both technical and customer-facing
• Partnering with project and account management teams to deliver a seamless client experience
• Analyzing metrics, identifying trends, and improving service desk processes
• Building a culture of accountability, responsiveness, and continuous improvement

Skills/Must have:

• Cisco and Aruba (configuration and support)
• WatchGuard, Cisco, Palo Alto, SonicWall, and Fortinet
• Administration, user management, licensing, and security
• Intune (policy and configuration management)
• On-prem and hybrid identity management
• Modern BDR solutions and continuity strategies
• Familiarity with VoIP systems or structured cabling

Benefits:

• Health, dental, and vision insurance
• Company-paid life insurance and disability coverage
• 401(k) with company match
• Paid vacation and holidays
• Flexible hybrid work options
• Necessary home office set-up
• Ongoing training and certification support

Salary:

• $90,000 - $95,000