Service Manager - Service Provider

Our client, a leading managed service provider in the field of IP, Enterprise Networks as well as security is seeking a Service Manager to join their team. 

This role is critical in ensuring that customers receive exceptional service, with a focus on managing inquiries, escalation management, and providing top-tier customer support.

If you are interested in learning more about this opportunity, we encourage you to apply today! 

Responsibilities:

• Manage and resolve customer inquiries, ensuring timely and effective responses
• Handle customer escalations, ensuring all issues are addressed and resolved efficiently
• Lead the customer support team, ensuring service standards are met or exceeded
• Collaborate with internal teams to drive improvements in customer satisfaction and service delivery
• Ensure smooth service delivery, working with both technical and non-technical customers

Skills/Must have:

• Fluent in German and English (ability to engage with a diverse range of customers)
• Proven experience working in an ISP (Internet Service Provider) or MSP (Managed Service Provider) environment
• Strong background in managing customer inquiries and escalation management
• Exceptional communication and leadership skills
• Ability to work in a fast-paced, customer-centric environment

Salary:

• €75,000