Solutions Manager - Internet Service Provider

Ready for an exciting new challenge?

Join a leading telecommunications provider on the Isle of Man that connects almost every individual and business on the Island and plays a vital role in everyday life. As one of the largest employers, the organization has a long and proud history of supporting the Manx community while delivering first-class fixed line, mobile, broadband, secure data storage hosting, and managed business services. Its work enables the Isle of Man to thrive as a global center of excellence for e-business and emerging technologies, with an increasing focus on connecting people, businesses, and everyday things in a more connected world.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Key Responsibilities:

• Define and drive product vision, aligning technology strategy with business objectives.
• Act as a technical advocate, promoting innovation and ensuring partner and vendor contributions are fully leveraged.
• Manage solutions throughout their lifecycle, from ideation and feasibility through design, build, launch, and in-life optimization.
• Support marketing, sales, and pre-sales with value articulation, storytelling, and technical insight.
• Ensure operational readiness, smooth transition into run teams, and measurable adoption and stability post-launch.
• Report to the CTO and collaborate closely with Technical Architects, Engineering, Security, QA, Operations (NOC/SOC), Service Management, Finance, Legal, and PMO.

Required Skills/Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or a related discipline.
• Relevant certifications (e.g., ITIL 4, Agile/SAFe, TM Forum) are preferred.
• 7–12 years of experience in telecoms, ICT, or digital solution delivery across Architecture, Engineering, or Operations.
• Proven experience managing full solution or technology lifecycles (from concept to retirement).
• Familiarity with frameworks such as TM Forum (eTOM/ODA) and ITIL 4.
• Strong delivery leadership within Agile/SAFe environments combined with governance and risk management capability.
• Demonstrated success running Operational Readiness Reviews (ORR), observability practices, and support models.
• Excellent stakeholder management and ability to produce clear technical and executive-level documentation.
• Recognizes emerging technologies and translates them into practical, customer-focused solutions.
• Understands how technology decisions influence revenue, margin, and customer value.
• Applies governance, stage gates, and lifecycle discipline to ensure predictable delivery.
• A clear storyteller who can simplify complex technical concepts for executives, sales teams, and customers.
• Uses evidence, testing, and performance metrics to steer solution roadmaps.
• Able to work seamlessly across business, technical, and operational functions to align priorities and remove barriers.

Benefits:

• Health
• Dental 
• Pension (10%)
• 5% Bonus 

Salary:

• £83,000