System Administrator - IT Service Provider

Looking to advance your career in a growing tech environment? 

A leading managed IT service provider is hiring a System Administrator to provide top-notch onsite and remote IT support for small to medium-sized businesses. This role is ideal for a detail-oriented problem-solver with a strong focus on customer service. Responsibilities will range from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Ready to take your career to the next level? Apply now and join a dedicated team that values your expertise and offers growth opportunities!

Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:

• Resolve workstation, printer, business applications, and server issues independently
• Serve as an escalation point for Tier 1 technicians
• Diagnose and troubleshoot basic to intermediate networking issues

Required Qualifications:

• Proficiency in Windows and Mac OS troubleshooting
• Experience with Server 2012 to 2022, VMware, and Hyper-V virtualization
• Support experience with Microsoft 365 and Azure, and understanding of network architecture
• At least three years in IT support or a similar role
• Preferred: Active Server certifications, prior experience with Managed Service Providers (MSPs)

Job Key Performance Indicators:

• First-Touch Closed: Tickets resolved with a single interaction.
• Utilization: Percentage of time spent on billable client tasks.
• CSAT: Client satisfaction ratings on resolved tickets.

Benefits:

• Paid U.S. Holidays
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-Paid Training and Certification
• Retirement Security
• Health & Wellness Program
• Salary Advancement

Compensation:

• Pay rates range from $28.36/hr to $32.18/hr, depending on experience and location.
• Pay increases are tied to the acquisition of certifications, with technicians expected to complete company-sponsored training at least once every six months post-hire. Example certifications include CompTIA Security+, CompTIA Network+, and Microsoft MCDST or MCP.