Technical Account Manager - IT Service Provider

Our client is an Information Technology (IT) services provider that specializes in offering managed IT services to small and medium-sized businesses (SMBs). Their range of services includes network security, cloud solutions, data backup and recovery, IT consulting, and support services. The company aims to provide comprehensive IT solutions that help businesses improve their efficiency, security, and productivity

They are now seeking a Technical Account Manager to join their team of experts.  

If you are interested in this opportunity and want to fid out more, we encourage you to apply today! 

Responsibilities:

• Client Onboarding: Lead the onboarding process for new clients, ensuring a seamless transition and setting clear expectations for their journey with us.
• Account Management: Act as the main point of contact for clients, managing their accounts and proactively addressing any issues or concerns they may have.
• Client Meetings: Regularly meet with clients to discuss their goals, track progress on projects, and identify areas for improvement in our services.
• Feedback Collection: Gather and analyze client feedback to identify trends, address concerns, and implement necessary changes to enhance our offerings.

Skills/Must have:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
• 3+ years of experience in client success, account management, technical account management, or a similar role with a strong technical component.
• Project management experience is a plus.
• Relevant certifications (e.g., PMP, ITIL, or related) are advantageous.
• Excellent verbal and written communication skills to engage clients and internal teams.
• Strong problem-solving abilities and analytical skills to address client issues promptly and effectively.
• Experience with CRM software (i.e., ConnectWise) and proficiency in Microsoft Office Suite.
• High emotional intelligence and ability to build strong relationships with clients, turning satisfied clients into brand advocates.
• Technical proficiency and the ability to explain complex technical concepts to non-technical audiences.
• Strong presentation skills and experience conducting product demonstrations.
• Ability to develop custom technical solutions tailored to client needs.
• Experience providing technical support and troubleshooting complex technical issues.

Benefits:

• 401k
• Health
• Dental
• Medical

Salary:

• $90,000 base