Technical Account Manager (TAM) - Cyber Security

An exciting opportunity has arisen for a Technical Account Manager (TAM) to join a leading Managed Security Service Provider (MSSP). This role is ideal for an experienced security analyst or cloud engineer looking to advance their career.

As a TAM, the individual will serve as a trusted advisor to clients, providing expert technical guidance to ensure their security solutions are optimized and functioning effectively. Key responsibilities include maintaining strong client relationships, troubleshooting issues, and collaborating closely with the Security Operations Center (SOC) team to ensure rapid responses to security incidents. This position offers a unique chance to impact clients' security posture significantly while advancing professionally in a dynamic environment.

Don’t miss out on this exciting opportunity—submit your application today!

Responsibilities:

• Act as the primary point of contact for clients, managing their security needs and ensuring high levels of satisfaction with the services provided.
• Utilize expertise in Microsoft security products such as Sentinel and Defender to guide customers in optimizing their security infrastructure.
• Gain a thorough understanding of customer environments to ensure security tools are functioning effectively and identify opportunities for improvement.
• Collaborate with the SOC team to ensure prompt resolution of any security incidents or issues that arise.
• Employ a consultative approach to security by providing tailored advice and solutions that address each client’s specific needs and challenges.
• Serve as a technical liaison between customers and internal teams, facilitating clear communication and efficient issue resolution.
• Stay informed about the latest security trends and technologies to provide well-informed guidance and recommendations.

Skills/Must have:

• Strong background as a security analyst, cloud engineer, or in a similar technical role.
• Hands-on experience with Microsoft security products, particularly Sentinel and Defender.
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• A consultative mindset with the ability to understand and align with customer needs.
• Proven experience working in a customer-facing role with strong relationship management skills.

Desired Skills and Experience:

• An experienced security analyst or cloud engineer ready to step into a TAM role.
• Previous experience within an MSSP or similar environment.
• Comfortable working with both technical teams and customers, providing support and building long-term relationships.

Work Arrangement:

• Hybrid role, providing a balanced approach to work with approximately one day per week in the office while allowing for remote work on other days.

Salary:

• £60,000 yearly