Technical Support Engineer - Telecommunications

Ready to grow in a technical support role with global impact?

Join a trusted international technology provider with decades of experience delivering high-performance communication, navigation, and monitoring solutions to clients worldwide. Renowned for its innovation, reliability, and customer focus, the company supports mission-critical industries by ensuring systems run seamlessly and securely. With a strong reputation built on engineering excellence and global reach, the organisation continues to expand and strengthen its presence across key markets.

The team is hiring a Technical Support Engineer to provide hands-on assistance, troubleshooting, and technical expertise across a wide range of products and solutions. This role will play a vital part in supporting clients, resolving complex issues, and maintaining the high standards of service that the organisation is known for.

Act now and secure your next role. Apply now!

Key Responsibilities:

• Provide 1st and 2nd line technical support to global clients, troubleshooting connectivity and networking issues
• Handle technical tickets using Hubspot (training provided if needed)
• Communicate clearly and professionally with customers, ensuring high service levels
• Work closely with senior engineers on escalated issues
• Use and maintain MS Office tools for reporting and documentation
• Participate in an on-call rotation once every 7–8 weeks after training (paid depending on workload)
• Optional travel as a field engineer for installations or urgent support needs
  
  

Requirements:

• At least 1–2 years of technical support experience (corporate/IT environment preferred)
• Strong troubleshooting skills and ability to learn new technologies quickly
• Excellent English – oral, written, and listening (other languages such as Ukrainian, Russian, or Filipino a plus)
• Confident phone manner when dealing with high-end customers
• Competent with Microsoft Office tools (user level)
• Experience with Hubspot ticketing system
• Mikrotik networking knowledge
• VSAT or satellite communications experience

Benefits:

• Build a career in satellite communications – specialist training provided on vendors and systems
• Work with high-profile, global clients in a corporate, technology-driven environment
• Progression opportunities into senior engineering or field engineering roles
• Supportive team environment with a collaborative culture
• Company phone and laptop provided
  
  
  

Salary: 

• 1.2k–1.3k net/month typical, up to 1.5k net for strong experience