Technical Support Specialist - Telecommunications

As a Technical Support Specialist, you play a crucial role as the frontline representative, ensuring exceptional service delivery to customers. You'll handle incoming technical support inquiries, troubleshoot Network issues, and coordinate with various teams to resolve them promptly, contributing to the seamless operation of the fibre networks.

Responsibilities:

• Respond promptly to incoming emails, and system alerts, diagnosing and resolving technical issues efficiently.
• Monitor network performance and proactively address any service disruptions or outages, coordinating with field support, network engineers, and vendors as necessary.
•  Document all incidents and service requests accurately in our internal ticketing system, maintaining clear and comprehensive records.

Skills/Must have:

• 2-3 years of experience in a technical support role, preferably in the Fiber/Wireless/Voice Internet Service Provider industry.
• High School diploma or GED equivalent.
• Proficiency in troubleshooting techniques and tools, with certifications in Cisco, Calix, and Juniper preferred.
• Excellent communication skills, both verbal and written, and a customer-centric approach to problem-solving.
• Self-motivated and proactive in acquiring new skills and knowledge, complementing company-provided training.

Benefits:

• Parental Leave, Life Insurance
• Paid Time Off
• Choice of 3 Medical plans
• Vision and Dental Plans
• Simple IRA with Match

Salary:

• Up to $50,000 base salary 

Join this dynamic team at and be part of our mission to provide reliable and high-speed internet connectivity to communities across the United States. Apply now to embark on a rewarding career in technical support!