Tier - 2 Analyst - Internet Service Provider

Ready to grow your career in cybersecurity operations?

Join a global technology solutions provider recognised for delivering cutting-edge IT infrastructure, cybersecurity, and enterprise services to leading organisations worldwide. With a strong track record of innovation, trusted client partnerships, and excellence in service delivery, the organisation continues to play a pivotal role in enabling secure digital transformation across industries.

The team is hiring a Tier-2 Analyst to provide advanced support within the security operations environment. This role involves monitoring, analysing, and responding to incidents, escalating complex cases when required, and collaborating with wider teams to ensure threats are contained and mitigated effectively.

Start the next chapter of your career. Apply now!

Key Responsibilities:

• Validate and analyse investigations escalated from Tier-1 Analysts.
• Complete investigation documentation, assess incident validity and priority, and escalate to SCC Manager/Incident Manager as appropriate.
• Recognize and differentiate between genuine intrusions and false positives using techniques, tactics, and procedures (TTPs).
• Track investigations through to resolution and update incident cases accordingly.
• Alert system owners of intrusions and potential compromises, escalating incidents to the relevant teams.
• Provide assistance during the remediation of security incidents.
• Fine-tune security use cases to enhance detection accuracy and reduce false positives.
• Maintain and provide data for SLA, KPI, and OKR reporting.
• Support updates to SCC processes and procedures.
• Follow the customer’s change management process.
• Publish regular internal security reports.
• Conduct information security awareness sessions for the wider organization.

Requirements:

• Indonesian Citizen or Permanent Resident (mandatory).
• Proven experience in security operations, incident analysis, and escalation processes.
• Strong understanding of intrusion detection, network security monitoring, and TTP-based attack recognition.
• Familiarity with SIEM platforms and other cybersecurity tools.
• Excellent analytical, problem-solving, and communication skills.
• Willingness to work on a 24/7 rotational shift basis.

Salary:

• Competitive salary based on experience.