Tier 2 Engineer - Systems Integrator

Looking to advance technical expertise while supporting mission-critical healthcare IT systems?

A trusted IT solutions provider for the healthcare sector, this organisation specialises in delivering secure, reliable, and compliant technology services to clinics, hospitals, and medical practices. With a strong reputation for responsiveness, deep industry knowledge, and a focus on patient data security, it enables healthcare providers to operate efficiently while meeting strict regulatory standards. Its portfolio covers network management, cybersecurity, cloud solutions, and 24/7 support, ensuring medical teams can focus on care without technology disruptions. The team is hiring a Tier 2 Engineer to support day-to-day technical operations for clients. 

Ready to make a real impact in healthcare IT? Apply now!

Responsibilities:

• Provide Tier 2 technical support to end users (onsite and remote)
• Troubleshoot desktops, laptops, printers, and mobile devices
• Perform basic network troubleshooting (Wi-Fi, routers, switches)
• Install and configure operating systems, applications, and updates
• Assist with user account setup and Microsoft 365 administration
• Maintain accurate documentation of work performed and system details
• Escalate complex issues to senior engineers when necessary
• Deliver excellent customer service and communicate clearly with users
• Occasionally travel onsite to client locations for support and maintenance

Requirements:

• Working knowledge of Windows 10/11 and basic macOS support
• Familiar with DNS, DHCP, and basic network configurations
• Experience supporting Microsoft 365 (email, Teams, OneDrive)
• Comfortable with common hardware troubleshooting (PCs, printers, peripherals)
• 1–3 years of IT support or helpdesk experience
• Associate's degree in a related field OR equivalent certifications/experience (CompTIA A+, Network+, etc.)

Benefits:

• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Ongoing Training & Professional Development Support

Salary:

• $65,000