Tier 3 Tech Support - Systems Integrator

Are you looking for an exciting new opportunity? Join a team built specifically to support the healthcare industry, with firsthand experience in clinical, administrative, and management environments. With a deep understanding of healthcare operations, this provider delivers tailored IT services including planning, systems integration, security, and comprehensive managed IT support. Their solutions are crafted around the unique needs of medical professionals, ensuring reliable and effective technology that enhances healthcare delivery.

Ready to take your expertise to the next level? Get in touch today!

Responsibilities: 

• Provide advanced support to customers and the tech team for escalated technical issues
• Configure and enhance features to meet customer needs
• Perform QA testing on updates and improvements
• Collaborate with vendors to troubleshoot and resolve system issues
• Write helpful knowledge base articles for both internal use and customer support
• Train new hires and provide mentorship to current team members
• Respond to support tickets, emails, and calls with friendly, effective solutions
• Configure, maintain, and troubleshoot networks (including routers, switches, and servers)
• Keep internal records accurate and up-to-date
• Stay on top of the latest tech trends and tools
• Work together with teammates to share knowledge and ideas
• Occasionally travel onsite for maintenance and hands-on support

Required Skills & Qualifications: 

• 3–5 years of relevant IT experience
• Associate's degree in an IT-related field OR equivalent combo of certifications and hands-on experience
• Confident with DNS, DHCP, Port Forwarding
• Experience with LAN, firewalls, routers, printers
• Strong troubleshooting skills for network issues
• Microsoft Office 365 admin experience
• Skilled in software installation, updates, and patching
• PowerShell and scripting know-how
• Hands-on with Microsoft Server (2016–2022) and desktop OS (Windows 10 & 11, macOS)
• Excellent time management and multitasking ability
• Friendly, clear communicator (with techies and non-techies alike!)
• Strong documentation habits
• Valid Driver’s License (Required)

Location: 

• Plano, TX 75093 (Must be local or willing to relocate prior to starting)

Schedule: 

• Monday to Friday, 8-hour shifts (occasional weekends as needed)

Salary: 

• $80,000