Voice Engineer - Systems Integrator

Our client who is a multi-national systems integrator is looking for a highly skilled Voice Engineer to join our team on an initial 6-month contract basis. 

This role offers the flexibility of remote work with some aspects requiring travel to Central London. You will be a crucial part of our support and operations team, handling ticket management, fault finding, and incident management. Your expertise will ensure the seamless functionality of our voice and collaboration systems.

If you are interested in learning more, we encourage you to get in touch and apply today! 

Responsibilities:

• Voice & Collaboration Support & Operations: Manage and maintain voice and collaboration infrastructure.
• Ticket Handling, Fault Finding, and Incident Management: Efficiently handle tickets, troubleshoot issues, and manage incidents.
• Cisco Unified Communications Manager (CUCM) & Unified Contact Center Enterprise (UCCE): Configuration and management.
• ICM Script Creation and Monitoring: Develop and monitor ICM scripts to optimize performance.
• IVR and Menu Options within Unity Voice Mail: Create and manage IVR systems and menu options.
• Video Technologies: Support and manage WebEx, CMS, and TMS platforms.
• Voice over IP Protocols: Expertise in SIP, H323, MGCP, SCCP, and legacy voice protocols such as ISDN, QSIG.

Nice to Have:

• Call Logging: Experience in call logging systems.
• Voice Recording: Familiarity with Vebra and BiB SIP trunking.
• Genesys Contact Centre: Any experience with Genesys Contact Centre will be a significant advantage.

Contract Details: 

• Duration: 6 Months 
• Determination: Inside IR35
• Day rate: £275PD - £325PD