VoIP Engineer - Systems Integrator

Ready to engineer communication systems that keep businesses connected?

Join a technology services provider recognised for delivering IT infrastructure, communications, and managed solutions across industries. With a reputation for reliability and technical expertise, the organisation continues to help enterprises modernise operations and enable seamless collaboration.

The team is hiring a VoIP Engineer to design, implement, and support voice-over-IP solutions. The role will focus on ensuring call quality, optimising system performance, troubleshooting issues, and integrating communication platforms into enterprise environments.

Your expertise can give businesses a clearer voice. Apply now!

Responsibilities:

• Configure, deploy, and manage Cisco and Mitel VoIP systems (e.g., Cisco CUCM, Mitel MiVoice Business, etc.).
• Perform day-to-day administration, monitoring, and support of VoIP systems and related infrastructure.
• Troubleshoot and resolve voice quality issues, dropped calls, call routing problems, and other VoIP-related incidents.
• Collaborate with network and infrastructure teams to ensure VoIP systems integrate seamlessly with other IT systems.
• Maintain and update VoIP documentation, including system configurations, call flows, and support procedures.
• Implement and maintain dial plans, call routing, and VoIP policies.
• Participate in system upgrades, patching, and migrations.
• Provide Tier 2/3 support for VoIP issues escalated by helpdesk or end users.

Requirements:

• 3–5 years of professional experience working with Cisco and Mitel VoIP systems.
• Cisco Unified Communications Manager (CUCM)
• Mitel MiVoice Business and/or MiCollab
• SIP protocols, VoIP codecs, QoS, and trunking
• Experience with VoIP monitoring and troubleshooting tools.
• Familiarity with network infrastructure and concepts such as
• VLANs, DHCP, DNS, and firewalls as they relate to VoIP.

Benefits:

• Yearly bonus
• All certifications paid for
• Health and dental
• Paid vacation

Salary: 

• $90,000