FourNet Case Study
Established in 2000, FourNet is a UK-based provider of cloud communications, IT services, and unified solutions for businesses across multiple sectors. With a focus on delivering reliable technology and exceptional customer service, FourNet helps organisations streamline operations, enhance collaboration, and improve their end-user experience.
Louis Parrat, Head of RF at Hamilton Barnes, began working with FourNet at the start of 2025. Since then, our relationship has flourished, and we’ve helped FourNet secure multiple candidates across both permanent and contract FLSS (First Line Support Services) roles, as well as other technical and operational positions that support the wider business.
These include FLSS (First Line Support Services) positions, Project Management, Network Engineering, Network Support Management, and Network Operations Management.
8
Candidates Places
1
Years Partnered
350
UK Customers
A partnership built on collaboration
In 2025, Emma Upton, Talent and People Advisor at FourNet, was facing challenges in recruiting for critical FLSS roles. With a shortage of relevant CVs and difficulty sourcing the right talent, these vital customer-facing positions were proving hard to fill - impacting both operational efficiency and the customer experience.
To overcome this, Emma turned to the expertise of Louis Parrat and the Hamilton Barnes team. By taking the time to fully understand FourNet’s needs and the strategic importance of these roles, Louis provided high-quality candidates and maintained open, honest communication throughout the recruitment process.
This collaborative approach enabled FourNet to fill essential roles quickly, strengthening their support team and ensuring that customers received a positive experience from the very first point of contact. Beyond the FLSS team, Hamilton Barnes has also supported the business in hiring across Project Management, Network Engineering, Network Support Management, and Network Operations Management roles, further contributing to FourNet’s growth, operational capability, and overall success.
"Working with FourNet has been fantastic. They’re a growing, innovative company, and it’s been a real privilege to support them by helping secure the right talent not only for their critical FLSS roles but also across other technical and operational areas. Seeing the team strengthen and knowing we’ve contributed to delivering excellent customer experiences makes the partnership truly rewarding."
- Louis Parrat, Head of RF, Hamilton Barnes
Very positive - I was impressed with the knowledge and the fact that I can have an honest conversation about what I need
The team at Hamilton Barnes are just much easier to work with
Helpful team - I would work with Hamilton Barnes again
The challenge
Difficulty filling critical customer-facing roles
FourNet initially struggled to hire for FLSS roles, which are essential as the first point of contact for customers experiencing technical issues. At the time, there was a shortage of relevant candidates, making it difficult to quickly fill these critical positions. Without the right team members, customer experience and operational efficiency were at risk.
Our approach
A tailored recruitment strategy
Hamilton Barnes worked closely with FourNet to understand the requirements for each role. By focusing on quality candidates and maintaining clear, open communication, Louis Parrat ensured that the right professionals were presented. This included not only FLSS positions but also Project Management, Network Engineering, Network Support Management, and Network Operations Management roles, demonstrating our ability to recruit across multiple areas of the business.
The results
Strong hires, stronger customer service
Through this partnership, Hamilton Barnes has supported FourNet in making eight key hires across FLSS and other technical and operational functions. Each placement has strengthened the team, improved efficiency, and enhanced the customer experience, demonstrating our ability to deliver results across multiple business areas.
The partnership
A collaborative and positive experience
The relationship between FourNet and Hamilton Barnes has been defined by trust, collaboration, and a shared focus on delivering excellence. Emma Upton, Talent and People Advisor, reflects positively on the experience, highlighting the honesty, expertise, and ease of working with the Hamilton Barnes team. The partnership continues to provide a strong foundation for future growth and talent acquisition.
Very positive - I was impressed with the knowledge and the fact that I can have an honest conversation about what I need
The team at Hamilton Barnes are just much easier to work with
Helpful team - I would work with Hamilton Barnes again
