2nd Line IT & Cloud Engineering Specialist - Service Provider

Are you a skilled IT professional with a passion for cloud technologies? 

We are partnered with the UKs leading Telecommmunctins Service Provider that is seeking a dedicated 2nd Line IT & Cloud Engineering Specialist to join their 24x7 support team in Sheffield. 

This role is essential in ensuring the smooth operation and maintenance of the IT infrastructure, with a strong focus on cloud environments. You will be responsible for resolving complex technical issues, maintaining systems, and contributing to the continuous improvement of services.

Key Responsibilities:

• Provide 24x7 2nd line support, ensuring prompt resolution of incidents and issues.
• Offer training and process briefings where necessary, ensuring team members are well-informed.
• Take ownership of your performance, including mandatory training and compliance.
• Demonstrate strong organizational skills and the ability to work independently.
• Thrive under pressure, delivering high-quality results even in challenging situations.
• Stay curious and eager to learn, constantly seeking out new technologies to enhance our capabilities.

Required Experience:

• Minimum of 2 years of experience in a similar role, with a strong understanding of Service Desk operations and ITIL-aligned processes.
• Solid experience in troubleshooting and supporting various IT systems and environments.
• Preferred Experience:
• Microsoft Azure: Proficiency in managing and supporting Azure environments.
• System Center Operation Manager: Experience with monitoring and management.
• Anti-malware Solutions: Web & email filtering, anti-virus protection.
• AOVPN, DirectAccess: Expertise in secure remote access technologies.
• Citrix Virtual Desktop and Apps: Hands-on experience with the latest Citrix technologies including NetScaler ADC.
• Microsoft Exchange: Including integration with Microsoft 365.
• SAN Technologies: Experience with NetApp, HP 3PAR, Dell PowerStore, and Metro Node.
• Server Technologies: Familiarity with HP Synergy, Dell PowerEdge.
• Automation Technologies: Skills in PowerShell, HashiCorp Terraform, Ansible.
• ITIL Foundation: Certification preferred.

Salary & Benefits:

• Up to £50,000 per annum (depending on experience and certifications)
• Annual Bonus: 10% On-Target Bonus (paid annually around June)
• Life Assurance: 10x Salary
• Pension Scheme: 10% employer contribution
• 25 days’ holiday plus bank holidays
• Healthcare Cash Plan

This is a fantastic company to join who are committed to the growth and development of their team. You will have access to extensive training and development opportunities, helping you stay ahead in the fast-evolving world of IT and cloud technologies.  Apply today to be apart of this leading Service Provider.