Network Support Engineer - Travel & Leisure

Are you looking for an exciting new opportunity? Join one of the UK’s busiest rail networks, operating around 1,600 trains a day and carrying over 400,000 passengers each weekday across 181 stations and 540 miles of track. The company is proud to run the nation’s first domestic high-speed service with Javelin trains, setting new standards in efficiency and performance. With a dedicated team of more than 4,500 employees, they continue to play a vital role in keeping London and the surrounding regions connected every day.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Provide hands-on support and troubleshooting across Fortinet SD-WAN and Cisco network infrastructure.
• Monitor, maintain, and optimise LAN/WAN performance across multiple sites.
• Assist in network upgrades, patching, and configuration changes.
• Work closely with the wider IT and infrastructure teams on project deployments.
• Escalate complex issues to senior engineers while maintaining strong service levels.
• Contribute to continuous improvement initiatives and network documentation.

Skills / Must Have:

•  CCNA-level knowledge of routing, switching, and network fundamentals.
• Experience supporting Cisco network environments.
• Exposure to Fortinet firewalls or SD-WAN (training provided).
• Strong troubleshooting and diagnostic skills.
• Excellent communication and teamwork abilities.
• A genuine desire to progress into project and design work.

Benefits:

• Final salary pension scheme
• 25 days annual leave (plus bank holidays)
• Free rail travel across the organisation’s network
• Ongoing professional development and certification support
• Opportunity to transition into network project engineering roles

Location:

• 3 days a week in the office
• London Bridge

Salary:

• £55,000 – £65,000 per annum